Refund & Cancellation Policy

Last updated: August 2026

Digital catalog purchases

Because digital notes unlock and become downloadable immediately after payment, catalog purchases are generally non-refundable once the file has been downloaded. That said, we want you to actually get what you paid for — we'll refund or replace a purchase if:

• The file is corrupted, unreadable, or doesn't open.
• The content is materially different from what the listing described.
• You were charged but the download never unlocked (a payment/technical failure on our end).

Contact us within 7 days of purchase with your order details and we'll sort it out — either a replacement file or a refund back to your original payment method, processed within 5-7 business days once approved.

Free listings

Free materials aren't refundable — there's nothing to refund.

Physical copies & request-board orders

Physical copies and anything arranged through the buy/sell request board are paid for and delivered directly between buyer and seller (often via our UPI Pay Now page or the seller's own payment details). Refunds and cancellations for these are agreed directly with the seller — A2Znotes facilitates the introduction but isn't a party to that payment, so we can't unilaterally issue a refund on the seller's behalf. If a seller isn't responding or something seems wrong, let us know and we'll step in to help mediate.

UPI payments made via the Pay Now page

Since these are manual payments confirmed by WhatsApp screenshot rather than automatic checkout, please double-check the amount and what it's for before paying. If you paid in error or need to cancel before we've confirmed/delivered anything against it, contact us immediately and we'll refund it back to the same UPI account.

How to request a refund

WhatsApp us at +91 74486 87888 with your order details (listing name, purchase date, payment reference) and what went wrong.